Privacy policy
ChargeStop™ Privacy Policy
Last updated: September 18, 2026
This Privacy Policy describes how ChargeStop™ ("ChargeStop™", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use our website at chargestop.shop (the "Site"), purchase our products, or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we process pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge the practices described in this Privacy Policy. Where your consent is required by applicable law, we will ask for your consent before processing your personal information for the relevant purpose.
Who We Are
ChargeStop™ is responsible for processing your personal information in connection with the Services.
Business name: ChargeStop™
Address: Gasstraat, Antwerpen 2060, Belgium
Email: chargestop.support@gmail.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we make changes, we will post the revised Privacy Policy on the Site and update the "Last updated" date. Where required by applicable law, we will take additional steps to notify you of material changes.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from different sources, depending on how you interact with us.
We may use your personal information to:
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Provide, operate, maintain, and improve our Site and Services.
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Process and fulfill orders and transactions.
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Process payments and prevent fraudulent transactions.
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Arrange shipping and delivery of products.
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Communicate with you about your orders, purchases, returns, or other transactions.
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Respond to customer service requests and inquiries.
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Maintain and manage customer accounts, where applicable.
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Comply with legal and regulatory obligations.
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Protect the security and integrity of our Site and Services.
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Detect, investigate, and prevent fraud, abuse, or other unlawful activity.
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Analyze and improve the performance of our Site and Services.
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Conduct advertising and marketing activities where permitted by law and, where required, with your consent.
Legal Bases for Processing
Where the General Data Protection Regulation ("GDPR") applies, we process personal information on one or more of the following legal bases:
Performance of a contract. We process information when it is necessary to process your order, provide products and services you request, process payments, arrange delivery, or otherwise perform our contractual obligations to you.
Legal obligations. We may process information when necessary to comply with legal, tax, accounting, regulatory, or other legal obligations applicable to us.
Legitimate interests. We may process information where necessary for our legitimate interests, such as maintaining and improving our Services, protecting our business, preventing fraud, ensuring network and information security, and communicating with customers, provided that these interests do not override your fundamental rights and freedoms.
Consent. We rely on your consent where applicable, including for certain non-essential cookies, tracking technologies, and advertising activities. Where processing is based on consent, you may withdraw your consent at any time.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services.
Information You Provide Directly
Information you may provide to us includes:
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Contact information, such as your name, email address, telephone number, and address.
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Order information, such as your name, billing address, shipping address, email address, telephone number, order details, and payment confirmation.
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Payment information, which is processed through our payment providers. We generally do not directly receive or store your full payment card number.
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Account information, if you create an account, such as your username and password.
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Customer support information, including information you choose to provide when contacting us.
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Shopping information, such as products you view, add to your cart, or purchase.
You may choose not to provide certain information, but doing so may prevent you from using certain features of the Services or completing a purchase.
Information We Collect Automatically
When you visit or use our Site, we may automatically collect certain information about your device and interaction with the Services, including:
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IP address.
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Browser type and version.
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Device type.
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Operating system.
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Network information.
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Pages visited and interactions with the Site.
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Referring website or source.
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Approximate location derived from technical information.
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Information about how you interact with our Services.
We may collect this information through cookies, pixels, tags, web beacons, and similar technologies.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Site, remember preferences, maintain shopping carts, improve functionality, understand how visitors use our Site, and, where permitted, support advertising and marketing.
Some cookies are strictly necessary for the operation and security of the Site and do not require consent where applicable law provides an exemption.
Non-essential cookies and tracking technologies, including certain analytics and advertising technologies, will only be used where the required consent has been obtained.
Where required, you will be provided with a cookie consent mechanism that allows you to accept or refuse non-essential cookies and to manage your preferences. You may withdraw your consent at any time through the available cookie settings.
Shopify's use of cookies is described in Shopify's cookie policy:
https://www.shopify.com/legal/cookies
Advertising and Meta
We may use Meta advertising services, including Meta's advertising technologies, to promote our products and measure the effectiveness of advertising campaigns.
Depending on how these technologies are configured, they may collect information such as information about your device, browser, interactions with our Site, and information about advertisements you view or interact with.
Where required by applicable law, we will obtain your consent before activating non-essential advertising cookies or similar tracking technologies.
You can manage or withdraw your consent through our cookie settings where available.
Meta may process personal information in accordance with its own privacy policies. We recommend reviewing Meta's privacy information for more details about how Meta processes personal information.
How We Use Your Personal Information
We may use your personal information for the following purposes:
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Providing products and services: to process payments, fulfill and ship orders, provide customer support, manage returns and exchanges, and communicate with you regarding your purchases.
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Security and fraud prevention: to detect, investigate, and prevent fraudulent, illegal, or malicious activity.
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Site operation and improvement: to maintain, troubleshoot, analyze, and improve our Site and Services.
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Advertising and marketing: to advertise our products and measure advertising performance where permitted by law and, where required, with your consent.
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Legal and regulatory compliance: to comply with applicable laws, regulations, court orders, and lawful requests.
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Communication: to respond to inquiries and provide customer service.
We do not currently operate a newsletter or regular email marketing program. We may send transactional communications that are necessary to process and manage your orders and requests.
Payment Providers
We use third-party payment providers to process payments, including Shopify Payments, PayPal, Apple Pay, Google Pay, Klarna, and payment networks such as Visa and other supported payment methods.
When you make a payment, your payment information may be processed directly by the relevant payment provider. These providers may collect and process personal information in accordance with their own privacy policies and terms.
We do not generally store your complete payment card details on our own systems.
How We Disclose Personal Information
We may disclose personal information to third parties where necessary to provide the Services, operate our business, comply with legal obligations, or where otherwise permitted by law.
These recipients may include:
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Shopify and Shopify service providers.
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Payment processors and payment providers.
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Shipping, delivery, fulfillment, and logistics providers.
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IT, hosting, cloud storage, and technical service providers.
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Customer support and communications providers.
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Analytics and advertising providers, including Meta, where applicable.
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Professional advisers and service providers.
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Government authorities, regulators, courts, or law enforcement where required by law.
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Other parties in connection with a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction.
We require service providers that process personal information on our behalf to handle that information in accordance with applicable data protection requirements and our instructions, where required by law.
International Data Transfers
Some of our service providers and business partners may process personal information outside Belgium, the European Economic Area ("EEA"), or the United Kingdom.
Where personal information is transferred outside the EEA or another jurisdiction that provides an adequate level of protection, we will use appropriate safeguards where required by applicable data protection law, such as an adequacy decision or appropriate contractual safeguards.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
The specific retention period depends on the nature of the information and the purpose for which it was collected.
When personal information is no longer required, we will delete it or anonymize it where reasonably possible, subject to applicable legal obligations.
Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.
Please do not use unsecured channels to send sensitive or confidential information to us.
Your Privacy Rights
Depending on applicable law and the circumstances of the processing, you may have the following rights:
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The right to access your personal information.
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The right to request correction of inaccurate or incomplete personal information.
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The right to request deletion of your personal information.
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The right to request restriction of processing.
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The right to object to certain processing activities, including processing based on legitimate interests and, where applicable, direct marketing.
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The right to data portability where applicable.
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The right to withdraw consent where processing is based on consent.
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The right to lodge a complaint with a data protection supervisory authority.
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The right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects, where applicable.
To exercise your rights, contact us at:
We may need to verify your identity before completing certain requests. We will respond to valid requests within the time period required by applicable law.
Right to Object to Direct Marketing
Where we process your personal information for direct marketing purposes, you have the right to object to such processing at any time.
If you object to direct marketing, we will stop processing your personal information for that purpose, subject to applicable law.
Children's Data
Our Services are not directed to children, and we do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us at chargestop.support@gmail.com so that we can review the situation and take appropriate action.
Third-Party Websites and Links
Our Site may contain links to websites, applications, or services operated by third parties.
If you follow a link to a third-party website, that website's privacy policy and terms will apply to your use of that service. We are not responsible for the privacy, security, or practices of third-party websites that we do not control.
User-Generated Content
If our Services allow customers to submit product reviews or other user-generated content, information you choose to make publicly available may be accessible to other users or members of the public.
Please do not submit personal or confidential information that you do not want to make publicly available.
Complaints
If you have a concern about how we process your personal information, please contact us first at:
You also have the right to lodge a complaint with the competent data protection supervisory authority.
For ChargeStop™ in Belgium, you may contact the Belgian Data Protection Authority:
Belgian Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium
Email: contact@apd-gba.be
Telephone: +32 (0)2 274 48 00
Contact Us
If you have questions about this Privacy Policy or our processing of personal information, you can contact us at:
ChargeStop™
Gasstraat
Antwerpen 2060
Belgium
Email: chargestop.support@gmail.com
We do not currently provide a telephone contact number.
Effective Date
This Privacy Policy is effective as of September 18, 2026 and was last updated on that date.